Privacy Policy

Account Data and Order Records

No email address is needed to create an account; a username and password are all you need. An email address is not required for registration. If you voluntarily provide an email address or other personal information in a support ticket, it will be used only to handle that request. Please remove any information unrelated to your issue before submitting.

Account data is used for authentication, subscription ownership, and account management. Order records include the selected plan, order amount, payment status, transaction references, and refund records. They are used to verify payments, activate services, and resolve billing disputes. Passwords are used only for authentication and should not be shared in support tickets.

The service processes subscription status and cumulative data usage to determine access, display remaining data, and apply billing rules. Usage data does not include the websites you visit or the content of your communications.

No-Logs Policy and Connection Diagnostics

V8VPN does not record which websites users visit or store browsing history, communication content, or details of DNS queries forwarded through the proxy. We do not create activity profiles that link accounts to specific destinations.

Temporary session state used to forward data during a connection is retained only for as long as the connection requires and released when it ends. It is not persistently stored as connection history. We do not retain long-term records linking individual connections to their source addresses, destination addresses, and timestamps.

Service diagnostics are limited to necessary events such as runtime errors and authentication failures, and do not include browsing content. Temporary diagnostic data is cleared after troubleshooting is complete and related security checks no longer require it. Client logs voluntarily submitted by users are handled as support materials. Please redact subscription addresses and credentials before submitting them.

Usage Analytics and Browser Storage

Website analytics help us understand page visits, referral sources, and feature usage so we can identify page errors and improve workflows. Analytics do not extend to other websites users access through international routes. Do not submit passwords, subscription credentials, or support ticket contents to analytics systems.

Cookies and local storage are used to maintain login sessions, save language preferences, and retain necessary interface settings. If login credentials are stored in your current browser, avoid keeping the session on a shared device. After logging out, you can clear this site's storage in your browser settings.

Restricting or clearing this storage may log you out or reset preferences to their defaults, but it does not automatically delete your server-side account or orders. Analytics data may be incomplete if your browser blocks analytics.

Payment Processing and Necessary Disclosures

We support Alipay / WeChat Pay / USDT. Payments are handled by the relevant third-party payment service or network, and their data practices are governed by their respective policies. V8VPN receives the transaction results and reference details needed to verify orders. We do not ask users to provide payment account passwords or complete wallet credentials in support tickets.

Information may be shared with relevant processors when necessary to deliver the service, handle refunds, or meet applicable legal obligations. Disclosures are limited to their purpose and scope; we do not sell or rent users' personal information. Third-party pages are outside the direct control of this policy.

Data Retention and Deletion Requests

Account data is retained while the account remains active and for as long as needed to provide the service. Order and refund records are kept for the period necessary for payment reconciliation, dispute handling, or applicable legal requirements. Usage analytics and support materials are deleted or de-identified once their purpose has been fulfilled. We do not promise a fixed retention period without a factual basis.

Users can sign in to the panel and use the support ticket portal to request access to, correction of, or deletion of account data. We may need to verify account ownership before processing a request. Deletion may prevent continued use of a subscription. If information must be retained by law or to resolve an outstanding matter, we will explain why and specify the scope. Relevant data in backups is cleared as backups are rotated.

Policy Updates and Privacy Requests

Changes to this policy will be posted on this page, and the date at the top will be updated. Material changes to processing purposes, data categories, or user rights will be announced through the website or user panel. Where consent is required, we will handle it separately as applicable.

If you have questions about data processing or want to make a privacy request, use the support ticket portal after signing in and describe the request type and relevant account details. Do not submit passwords, complete subscription addresses, or sensitive information unrelated to verifying your request. See the Terms of Service for rules on using the service.